Returning items

Problem with your order?

We like happy customers - they come back and buy more products. But sometimes things just don't go as planned. If we have made a mistake then we need to fix it asap.

Contact us via the livechat, or email us and we will put things right.

Return items from your order?

Dont need something or ordered the wrong item?

Contact us via the livechat, or email us and we will try to help.

  • You will need to pay the postage for this.
  • Items must be unopened and unused.
The Small Print

Please refer to our terms of sale for more information. These Return Conditions are in the English language only.

1. Definitions and Interpretation

1.1 In these Return Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Goods” means the goods sold by Us through our website;
“Order” means your request to purchase goods from us;
“Website” means;
“You/your” means the individual accessing our website, or the company, or other legal entity on behalf of which such individual is accessing our website, as applicable;
“We/us/our” means Banding & Strapping Ltd, a company registered in England, number 31413013, whose registered address is 10 Hobart Quay, Eastbourne, BN23 5PB and whose main trading address is Unit 6C Southbourne Business Park, Eastbourne BN22 8UY.

2. Information About Us
2.1 We are Banding & Strapping Ltd UK, a Private Limited Company registered in England.
2.2 Our company registration number is 13413013.
2.3 Our registered address is 10 Hobart Quay, Eastbourne BN23 5PB.
2.4 Our main trading address is Unit 6C, Southbourne Business Park, Courtlands Road, Eastbourne BN22 8UY.
2.5 Our website,, is owned and operated by us.

3. Your legal rights to Order Cancellation

3.1 As a business customer, the 14 day cooling off period given to consumers does not apply.
3.2 Remorse returns will be considered on an individual basis.

4. Our Conditions for returning goods

4.1 The Goods are faulty, or incorrectly supplied, or authorised for return.
4.2 The Goods are in the original packaging.
4.3 For remorse returns the packaging and contents should be in resaleable condition.

5. Returning items

5.1 Unless the goods are faulty or incorrectly supplied, you are responsible for the cost and risk of returning the goods to us.
5.2 The Goods must be returned to us within 7 days of delivery.
5.3 You should send the Goods to the following address:

  • Unit 6C Southbourne Business Park
  • Courtlands Road
  • Eastbourne
  • BN22 8UY

5.4 We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service.
5.5 We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

6. Contact Us

6.1 If you have any questions about our Returns and Cancellations Policy, please contact us:

  • Email us:
  • Use the live chat (bottom right of your screen)

This policy was last updated: 23rd August 2023