Returning items

Problem with your order?

We like happy customers - they come back and buy more products. But sometimes things just don't go as planned. If we have made a mistake, or your product is faulty then we want to correct that asap. Contact us via the livechat, or email us and we will put things right.

The Small Print
Background

Please refer to our terms of sale for more information. These Return Conditions are in the English language only.

1. Definitions and Interpretation

1.1 In these Return Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Goods” means the goods sold by Us through our website;
“Order” means your request to purchase goods from us;
“Website” means thebandingstore.com;
“You/your” means the individual accessing our website, or the company, or other legal entity on behalf of which such individual is accessing our website, as applicable;
“We/us/our” means Banding & Strapping Ltd, a company registered in England, number 31413013, whose registered address is 10 Hobart Quay, Eastbourne, BN23 5PB and whose main trading address is Unit 4 Glennys Estate, Latimer Road, Eastbourne BN22 7ET.

2. Information About Us
2.1 We are Banding & Strapping Ltd UK, a Private Limited Company registered in England.
2.2 Our company registration number is 13413013.
2.3 Our VAT number is 862216725.
2.3 Our registered address is 10 Hobart Quay, Eastbourne BN23 5PB.
2.4 Our main trading address is Unit 4, Glennys Estate, Latimer Road, Eastbourne BN22 7ET.
2.5 Our website, thebandingstore.com, is owned and operated by us.

3. Your legal rights to Order Cancellation

3.1 As a business customer, the 14 day cooling off period given to consumers does not apply.
3.2 Remorse returns are not accepted.

4. Returning items

4.1 Please contact us and we will arrange collection of the incorrectly supplied items, or faulty equipment if within the warranty period.
4.1 If goods are faulty outside of the warranty period please contact us and we will do our best to help.

5. Contact Us

5.1 If you have any questions about our Returns and Cancellations Policy, please contact us:

This policy was last updated: 17th July 2025